Frequently Asked Questions
About the Script: You will receive a suggested script all about your company within 2 days of placing an order for service. Most often, we can write your script with information from your website. If needed, you might be asked to fill out a Script Information Sheet. Once you approve the script, SoundWave records in our studio using a professional voice talent and your choice of background music. About the Music: SoundWave has a full library of music to choose from such as jazz, soft rock, adult contemporary and classical. The music is fully licensed for use with on-hold recordings provided by SoundWave. About the On-Hold Player: SoundWave provides a state-of-the-art USB digital on-hold player at no additional charge with all plans for customers with a PBX phone system. Your custom recording is stored on an external USB flash drive. Simply insert the USB into the player for immediate high-quality, crystal-clear playback. SoundWave offers a 48 hour replacement if the player stops working for any reason. All customers must have a PBX telephone system to use the on-hold player provided.
About VOIP Phone systems: Customers that have a VOIP (Voice over Internet Protocol) system will not need an on-hold player. We provide the custom recording in a wave file formatted to work with any VOIP system. We email the custom recording to the customer to easily upload into their VOIP system.
About the Custom Recording: The custom recording usually consists of 4 to 8 paragraphs worth of information, although any length is acceptable. The recording is a continuous loop. Recordings are usually 2 - 4 minutes in length but can be longer if needed (up to 20 min.) at no additional charge. SoundWave provides a 100% satisfaction guarantee on all recordings and will redo at no charge if necessary.
About Multiple Locations: If you have more than one location that needs on-hold service, Soundwave provides a 10% discount off any plan. If you have more than 10 locations, contact SoundWave for pricing. About Payment and Cancellation Terms: SoundWave does not require contracts and service is on a month-to-month basis. The on-hold player is leased to the customer and upon cancellation, customer must return the player and all components or a charge of $295.00 will apply. Payment terms offered are quarterly, semi-annual, annual and 36-months. To cancel service, customer needs to email or call with request. If customer paid for months of service that will not be used, a refund will be sent upon returning the on-hold player to SoundWave. Still have questions? Please email or call toll-free 877-396-5090 ext. 701 Copyright 2000© SoundWave Productions, Inc. 7004 Oak Village Way, Fuquay Varina, NC 27526 : 877-396-5090 : EMAIL