Frequently Asked Questions
About the Script: Customer will receive a suggested script all about their company within 2 days of placing an order for service. Once approved, SoundWave records the script using professional voice talents and customers choice of background music. SoundWave provider a 100% satisfaction guarantee on all recordings.
About the Music: SoundWave has a full library of music to choose from such as jazz, soft rock, adult contemporary and classical. The customer will choose their music when they receive their script.
About the On-Hold Player: SoundWave uses the latest state-of-the-art USB digital on-hold player with recordings stored on external USB flash drives. The customer simply inserts the USB into the player which provides high-quality, crystal-clear playback. SoundWave offers a 48 hour replacement if unit stops working for any reason.
About the Custom Recording: The custom recording usually consists of 6 to 8 paragraphs worth of information, although any length is acceptable. The recording is a continuous loop.
About Installing the On-Hold Player: Most phone systems have an external RCA or music port on the KSU (main phone system) and the on-hold player simply plugs into the port. If the phone system requires a phone vendor, we will set up the work order with their phone vendor and the customer is responsible for any costs for the installation. If customer does not have a phone system, we offer a USB digital player for analog or 1-4 line business telephones. The cost is $10 more per month for this service.
About Multiple Locations: If there is more than one location wanting to sign up at the same time, we offer a 10% discount off the regular pricing. If there are more than 10 locations, call SoundWave for pricing.
About Payment and Cancellation Terms: SoundWave does not require contracts and service is on a month-to-month basis The on-hold player is leased to the customer and upon cancellation, custom must return the player and all components or a charge of $295.00 will apply. Payment terms offered are quarterly, semi-annual, annual and 36-months. To cancel service, customer needs to email or call with request. If customer paid for months of service that will not be used, a refund will be sent upon returning the on-hold player to SoundWave.
Still have questions? Please use the "Live Chat" feature ,
email or call toll-free 877-396-5090 ext. 1
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