Frequently Asked Questions
About the Script: You will receive a suggested script all about your company within 2 days of placing an order for service. Most often, we can write your script with information from your website. If needed, you might be asked to fill out a Script Information Sheet. Once you approve the script, SoundWave records in our studio using professional voice talents and your choice of background music.
About the Music: SoundWave has a full library of music to choose from such as jazz, soft rock, adult contemporary and classical. The music is fully licensed for use with on-hold recordings provided by SoundWave.
About the On-Hold Player: SoundWave provides a state-of-the-art USB digital on-hold player at no additional charge with all plans. Your custom recording is stored on an external USB flash drive. Simply insert the USB into the player for immediate high-quality, crystal-clear playback. SoundWave offers a 48 hour replacement if unit stops working for any reason. All customers must have a telephone system to use the on-hold player provided.
About the Custom Recording: The custom recording usually consists of 6 to 8 paragraphs worth of information, although any length is acceptable. The recording is a continuous loop. Recordings are usually 2 - 4 minutes in length but can be longer if needed (up to 20 min.) at no additional charge. SoundWave provides a 100% satisfaction guarantee on all recordings and will redo at no charge if necessary.
About Installing the On-Hold Player: Most phone systems have an external audio, RCA or music port on the KSU (main phone system) and the on-hold player simply plugs into the port. If the phone system requires a phone vendor hook up the player, the customer must set up the work order and is responsible for any costs for the install.
About Multiple Locations: If you have more than one location that needs on-hold service, Soundwave provides a 10% discount off any plan. If you have more than 10 locations, contact SoundWave for pricing.
About Payment and Cancellation Terms: SoundWave does not require contracts and service is on a month-to-month basis. The on-hold player is leased to the customer and upon cancellation, custom must return the player and all components or a charge of $295.00 will apply. Payment terms offered are quarterly, semi-annual, annual and 36-months. To cancel service, customer needs to email or call with request. If customer paid for months of service that will not be used, a refund will be sent upon returning the on-hold player to SoundWave.
Still have questions? Please use the "Live Chat" feature below (if available),
email or call toll-free 877-396-5090 ext. 1
Copyright 2000 - 2011 © SoundWave Productions : 1016 Winwood Drive, Cary, NC 27511 : 877-396-5090 : EMAIL
