Customer Feedback
Survey
SoundWave is committed to providing timely, professional customer service to our valued customers. Your feedback is important to assist us in continuing to improve our services. Thank you for your help!
10. OPTIONAL: Please provide a quote about your experience with SoundWave. Your quote may be used in SoundWave's marketing material. If your quote is chosen, you will receive a gift in appreciation. Thank you!
1. Did the SoundWave representative(s) make it easy for you to communicate with them?
2. When you called or emailed a SoundWave representative, was your call or email answered or returned in a prompt manner?
3. Was the representative knowledgeable about the on-hold service?
4. Do you feel the pricing is fair?
5. In regards to your on-hold recording, are you satisfied with the quality of the voice talent(s)?
6. In regards to your on-hold recording, are you satisfied with the quality of the background music?
7. Are you satisfied with the turn-around time on receiving your updated recordings?
8. Are you satisfied with the script that was provided for your company?
9. Would you refer SoundWave to another company?
